BeltLens™

Privacy Policy

Last Updated: March 11, 2026BeltLens™ is operated by Callosum AI Inc., a Canadian corporation ("Callosum AI", "BeltLens", "we", "us", "our"). This policy explains the data we collect, why we collect it, how we handle it, and your rights regarding your data.1. What We Collect
When you use the BeltLens™ app, website, or service, we may collect the following:- Account information: Your email address and name, used to authenticate your account and deliver inspection reports.- Belt footage: Video recordings you capture using the app, uploaded to our servers for processing. Footage is used as a processing input to generate your inspection report and is not a deliverable of the Service.- Belt and scan metadata: Belt identifiers and specifications you enter during a scan, as well as device-captured data such as location and recording timestamps. This data is used to generate your inspection report.- Payment information: Payment details are collected and processed by Stripe. We do not store your credit card number or banking details. We receive confirmation of payment status, transaction amounts, and billing contact details from Stripe.- Contact form submissions: Name and email submitted through our website, used to respond to your enquiry.- Usage data: Basic app usage information such as app version, device type, crash reports, used to maintain and improve the Service.2. Why We Collect It
We use your data to:
- Deliver inspection reports;
- Process payments and issue receipts;
- Improve the accuracy of our detection models (see Section 5);
- Respond to support requests and enquiries; and
- Maintain and improve the Service.We do not sell your personal information.3. Who We Share Data With
We share data only as necessary to operate the Service:- Cloud infrastructure providers: Your footage, metadata, and reports are stored on Google Cloud infrastructure with access controls.- AI model providers: Your footage is processed using third-party AI services for splice detection and condition assessment. These providers are bound by confidentiality and data protection obligations.- Payment processor: Stripe processes all card payments. When you make a payment, Stripe collects and processes your payment information under its own privacy policy.- Legal requirements: We may disclose data if required by law, regulation, or court order. Where permitted, we will notify you before making such a disclosure.We do not sell, rent, or trade your personal information or footage to third parties for their own purposes.4. Where Your Data Is Stored
Your data may be stored and processed in:
- Canada (BeltLens home jurisdiction); and
- United States (Google Cloud infrastructure, AI processing services).By using the Service, you consent to the transfer and processing of your data in these locations.5. Model Improvement
We may use anonymized and aggregated data derived from processing your footage to improve the accuracy of our detection models. Before use in model training, this data is irreversibly stripped of all identifying information: site name, company name, location, belt identifiers, and any other metadata that could identify you or your site. Once anonymized, this data cannot be traced back to you or your footage.If you do not want your data used for model improvement, notify us at [email protected] and we will exclude your data from future model training. Data already incorporated into trained models prior to your opt-out request does not need to be removed, as it is anonymized and cannot be individually extracted.For full details on derived data and intellectual property, see Section 4.3 of our Terms of Service.6. Data Retention
Video footage: Retained for up to 90 days after report delivery to support re-processing or quality assurance. Footage is deleted after 90 days.Inspection reports: Retained for as long as your account is active.Account information: Retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations.Contact form submissions: Retained for as long as necessary to respond to your enquiry and for our records.You may request early deletion of your footage at any time by emailing [email protected]. Upon request, we will delete the specified footage within 30 days.7. Data Security
We use commercially reasonable technical and organizational measures to protect your data, including:- Encryption in transit (TLS) and at rest;
- Access controls limiting data access to authorized personnel; and
- Secure cloud infrastructure (Google Cloud).No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.8. Your Rights
Depending on your jurisdiction, you may have the right to:- Request correction of inaccurate personal data we hold about you;
- Request deletion of your account and all associated data; and
- Opt out of model training (see Section 5).To exercise any of these rights, email us at [email protected].Note: Video footage is a processing input and is automatically deleted after 90 days (see Section 6). Inspection reports are accessible through your account for the duration of the account.9. Changes To This Policy
We may update this policy from time to time. We will notify you of any material changes via email or within the app.10. Contact
If you have any questions about this policy or your data, please contact us at [email protected].

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BeltLens™

Terms of Service

Last Updated: March 11, 2026These Terms of Service ("Terms") govern your use of the BeltLens inspection service and application ("Service") operated by Callosum AI Inc., a Canadian corporation ("Callosum AI", "BeltLens", "we", "us", "our").By using the Service or making a payment for any BeltLens inspection, you agree to these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms.1. Service Description
BeltLens provides a conveyor belt splice inspection service. The Service includes:- An iOS application for capturing conveyor belt video footage;
- Cloud-based video processing and AI-assisted splice detection;
- Inspection reports identifying splice locations, types, and condition ratings; and
- Report delivery via email and/or the BeltLens application.The Service uses artificial intelligence to assist with splice detection and condition assessment. The Service is a decision-support tool and does not replace professional engineering inspection or judgement. See Section 6 (AI Disclaimer) for important limitations.2. Accounts and Access
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate and complete information when creating an account or submitting scan metadata.You must notify us promptly at [email protected] if you become aware of any unauthorized use of your account.3. Payment and Pricing
3.1 Per-Scan Purchases
Individual scan reports are purchased via a Stripe payment link. Payment is required before the inspection report is released. The price for each scan is as quoted at the time of purchase.Stripe processes all card payments. By making a payment, you also agree to Stripe's terms of service. A receipt or tax invoice is issued automatically via Stripe upon payment.3.2 Free Scans
We may offer complimentary scans at our discretion. Free scans are subject to the same Terms, including the AI Disclaimer and Limitation of Liability, as paid scans. We reserve the right to limit the number of free scans per customer.3.3 Refunds
If the Service fails to deliver a report due to a technical error on our part (e.g., processing failure, lost footage after successful upload), we will either re-process the scan at no charge or issue a full refund for that scan.If the Service delivers a materially incomplete report due to a processing error on our part (e.g., report generated but significant portions of the belt were not analyzed), we will re-process the scan at no charge.We do not offer refunds based on disagreement with detection results or condition ratings. The AI Disclaimer (Section 6) applies to all reports.

4. Your Data
4.1 Footage and Metadata
You retain ownership of all video footage and metadata you upload to BeltLens. By uploading footage, you grant us a limited, non-exclusive licence to process, store, and analyze your footage for the purpose of: (a) delivering the inspection service to you, and (b) improving the Service as described in Section 4.3.
Video footage is used as a processing input and is not returned to you as part of the deliverable. The Service deliverable is the inspection report (see Section 4.2).4.2 Inspection Reports
Inspection reports generated by BeltLens are owned by you. Reports include still images (cropped splice frames), splice locations, condition ratings, and supporting analysis. You may use, distribute, and archive reports as you see fit.4.3 Model Improvement
We may use anonymized and aggregated data derived from processing your footage (such as splice detection patterns and condition classifications) to improve the accuracy of our detection models. Before use in model training, this data is irreversibly stripped of all identifying information: site name, company name, location, belt identifiers, and any other metadata that could identify you or your site. Once anonymized, this data cannot be traced back to you or your footage.Anonymized derived data is the property of Callosum AI. This includes splice detection labels, condition classifications, and model training datasets produced by BeltLens from processing customer footage. This derived data does not contain customer-identifiable information, raw footage, or report content, and is separate from the customer data you own under Sections 4.1 and 4.2.If you do not want your data used for model improvement, notify us at [email protected] and we will exclude your data from future model training. Data already incorporated into trained models prior to your opt-out request does not need to be removed, as it is anonymized and cannot be individually extracted.4.4 Storage and Retention
Your footage and reports are stored on Google Cloud infrastructure with access controls. We retain:- Video footage: For up to 90 days after report delivery, to support re-processing or quality assurance. Footage is deleted after 90 days; and
- Inspection reports: For as long as your account is active.You may request early deletion of your footage at any time by emailing [email protected]. Upon request, we will delete the specified footage within 30 days..4.5 Confidentiality
We treat all customer footage, metadata, and report contents as confidential. We will not share your data with third parties except:- As necessary to operate the Service (e.g., cloud infrastructure providers, AI model providers used for processing), all of which are bound by confidentiality and data protection obligations; and
- As required by law, in which case we will notify you where permitted.

5. Your Responsibilities
You are responsible for:- Ensuring that footage is captured safely and in accordance with your site's safety procedures;
- Providing accurate belt metadata (belt speed, belt length, and other scan parameters), as inaccurate metadata may affect detection quality;
- Ensuring you have the right to capture and upload footage from the site;
- Reviewing all inspection reports and applying professional judgement before making maintenance decisions based on report findings; and
- Maintaining adequate safety practices regardless of BeltLens report findings.

6. AI Disclaimer
This is a critical section. Please read it carefully.BeltLens uses artificial intelligence (AI) to detect conveyor belt splices and assess their condition. We use commercially reasonable efforts to maintain and improve the accuracy of our detection models. However:- AI detection is not infallible. The Service may miss splices (false negatives) or incorrectly identify non-splice features as splices (false positives);
- Condition ratings are estimates. The green/amber/red condition ratings are AI-generated assessments based on visual analysis. They are not a substitute for professional engineering inspection;
- Reports are decision-support tools, not engineering certifications. BeltLens reports should be used to inform and prioritize maintenance decisions, not as the sole basis for safety-critical decisions;
- Environmental factors affect results. Image quality, lighting conditions, belt speed, dust, and other factors may affect detection accuracy; and
- You must apply professional judgement. Always have qualified personnel review and validate report findings before acting on them. Do not rely solely on BeltLens reports for decisions affecting equipment safety or personnel safety.We design the system to err on the side of caution. When uncertain, the AI rates splice condition as worse rather than better. However, this does not guarantee that all issues will be detected or correctly rated.BeltLens does not warrant that its reports are complete, accurate, or suitable for any particular purpose. The Service supplements, but does not replace, professional belt inspection.

7. Limitation of Liability
To the maximum extent permitted by law:(a) Our total aggregate liability to you for any claim arising from or related to the Service is limited to, at our option: (i) re-processing the affected scan(s) at no charge, or (ii) issuing a refund of the fees you paid for the affected scan(s). This is your sole and exclusive remedy.(b) We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of production, loss of revenue, equipment damage, or personal injury, arising from your use of or reliance on the Service or its reports.(c) We are not liable for any damage, loss, or injury resulting from:
- Splices or defects not detected by the Service;
- Inaccurate condition ratings;
- Decisions made based on Service reports without independent professional verification; and
- Footage quality issues caused by environmental conditions, equipment, or capture technique.(d) Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including:
- Liability for fraud or wilful misconduct; or
- Any other liability that applicable law does not permit us to exclude or limit.

8. Acceptable Use
You agree not to:- Use the Service for any unlawful purpose;
- Upload footage that you do not have the right to capture or share;
- Attempt to reverse-engineer, decompile, or extract the detection models or algorithms used by the Service;
- Resell or redistribute the Service without our written permission; or
- Interfere with the operation of the Service or its infrastructure.

9. Service Availability
We aim to provide reliable and timely service but do not guarantee uninterrupted availability. Processing times depend on video length, queue volume, and system capacity.We may suspend or modify the Service for maintenance, updates, or operational reasons. We will provide reasonable notice of planned downtime where possible.

10. Intellectual Property
The BeltLens application, processing algorithms, detection models, and report templates are the intellectual property of Callosum AI Inc. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as described.Your footage, metadata, and the content of your inspection reports remain your property (see Section 4).

11. Term and Termination
These Terms remain in effect as long as you use the Service.You may stop using the Service at any time. There is no minimum commitment for per-scan purchases.We may suspend or terminate your access if you breach these Terms or fail to pay for services rendered. Where practicable, we will provide written notice and a reasonable opportunity to cure the breach before termination.Upon termination, your inspection reports remain accessible for 30 days. After 30 days, we may delete all your data. Footage retention and deletion is governed by Section 4.4.Sections 4.3 (Model Improvement), 6 (AI Disclaimer), 7 (Limitation of Liability), 10 (Intellectual Property), and 16 (Governing Law) survive termination.

12. Force Majeure
Neither party is liable for failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including natural disasters, acts of government, internet or telecommunications failures, cloud infrastructure outages, pandemics, or other force majeure events. This does not excuse payment obligations.

13. Claims Notification
Any claim arising from or related to the Service must be notified to us in writing within 12 months of the date you became aware (or ought reasonably to have become aware) of the facts giving rise to the claim. This clause does not apply to the extent it is prohibited by applicable law.

14. General
(a) Severability. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable.(b) Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.(c) Entire Agreement. These Terms constitute the entire agreement between you and Callosum AI regarding the Service and supersede all prior agreements, representations, and understandings. If you have entered into a separate written agreement with Callosum AI for the Service, that agreement prevails over these Terms to the extent of any inconsistency.

15. Changes to These Terms
We may update these Terms from time to time. We will notify active customers of material changes via email or through the app. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law
These Terms are governed by the laws of British Columbia, Canada. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

17. Contact
If you have questions about these Terms, contact us at [email protected].

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